Refund policy

Refund and Return Policy

At Diverse Prime Picks, we want customers to feel confident when shopping with us. If you are not satisfied with your order, please review our return policy below.

30-Day Return Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any included accessories, manuals, and original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at:

Email: hello@diverseprimepicks.store
Phone: (413) 588-6130

Items sent back without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

If your item arrived defective, damaged, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging so we can review the issue and help make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If the item is defective, damaged, or you received the wrong item, contact us immediately at hello@diverseprimepicks.store.

We will review the issue and work with you toward a replacement, refund, or other resolution when applicable.

Non-Returnable Items

Certain items may not be eligible for return, including:

Gift cards
Final sale items, if clearly marked as final sale
Items that are used, damaged after delivery, missing parts, or not in original condition

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to get the item you want is to request a return for the original item. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, subject to applicable law. Items must be unused, with any included accessories and original packaging.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@diverseprimepicks.store.

Contact Us

For return or refund questions, contact us:

Diverse Prime Picks
Email: hello@diverseprimepicks.store
Phone: (413) 588-6130

Diverse Prime Picks is an online store only and is not open to the public for in-person visits.