FAQ

Frequently Asked Questions

How long does shipping take?
Our standard international shipping estimate is 9–23 business days. Delivery times may vary depending on the destination country, customs processing, carrier delays, and local postal services.

Do you offer free shipping?
Yes. We offer Free Standard International Shipping on eligible orders and destinations shown at checkout.

Where do you ship?
We ship to supported countries available at checkout, including the United States and select international destinations.

How can I contact customer support?
You can contact us by email at hello@diverseprimepicks.store or by phone at (413) 588-6130. We usually respond within 24–48 business hours.

Can I return my order?
Please review our Refund Policy for full return eligibility, return window, and refund instructions.

When will I receive tracking?
Tracking information is provided when your order has been processed and shipped, when available from the carrier.

Is Diverse Prime Picks open to the public?
No. Diverse Prime Picks is an online store only and is not open to the public for in-person visits.